Session Details

Sunday, March 15

Welcome and Orientation
5:30 - 6:00 p.m.
Speakers: WSIA Committee members
If you are new to the WSIA Insurtech Conference, formerly the WSIA Automation Conference, or just want to learn more about how maximize the value you receive from the event, this session is a must-attend. Committee leaders will offer advice for navigating WSIA Insurtech Conference sessions, the Exhibitor Showcases and Insurtech Lounge, laying the groundwork for a successful conference. You will also learn how to leverage the WSIA mobile app, a key resource during the event. Make sure you download the app and so you don’t miss conference updates.

Opening Reception
6:00 - 7:00 p.m.
Join your friends and colleagues and establish new relationships with other conference attendees in a relaxed and informal atmosphere. Following the reception, dinner will be on your own so you can sample the many outstanding restaurants in the area.

Monday, March 16

Keynote Presentation | Digital Strategy: Transformation in Insurance
8:30 - 9:30 a.m.
Presenter: Deb Smallwood,
Strategy Meets Action
Insurance is in a state of digital transformation – influencing and impacting all in our ecosystem – agents, brokers, MGA, wholesalers, insurers and reinsurers - even in the wholesale, specialty and surplus lines segment.  It is imperative to embrace both innovation and Insurtech activities - understand why digital strategy is essential, what it is, and how to respond - across the distribution channels. Deb will inspire us with strategic insights, pragmatic advice, and actionable plans – as we all advance in the digital era.  She will share Strategy Meets Action’s latest research on digital transformational trends, adoption and specific use cases specific to wholesale and specialty insurance ecosystem. The session will help bring clarity for business and technology strategies and will bring a new transformation lens for initiatives and investments.

Attendees will walk away with excitement about rather than fear of the changes happening in our industry. This session will open up your thinking to explore the endless possibilities and opportunities and help guide where to start, how to actualize and accelerate digital transformation. You will understand how to create a call to action plan for embracing transformation, creating a strategy and developing a plan to stay competitive in the changing market. 

Deb Smallwood

Deb Smallwood, Founder of Strategy Meets Action, is widely recognized as an industry thought leader who is known for her expertise in helping companies rethink the traditional business of insurance and position for success in the changing insurance world. Deb’s passion is to advise insurers on innovative ways to leverage InsurTech and the emerging technologies that are required in today’s digital connected world. Deb provides insights that guide insurers on their journeys to becoming the Next-Gen Insurers of tomorrow. For over 30 years, Deb has helped customers understand how to leverage technologies, shift strategies, and make the right strategic investments. Deb has worked with hundreds of insurers and solution providers over the years, enabling them to create high business value and differentiate their businesses through their decisions and investments. 

Prior to launching Strategy Meets Action, Deb held a variety of leadership roles including VP of the insurance practice at Tower Group, Chief Transformation Officer (CIO) at Insurance Company of the West (ICW), Partner at KPMG LLP, and Head of Commercial Lines Application Development & Maintenance at Liberty Mutual. Deb is often asked to contribute to major insurance publications. She is also a frequent keynote speaker at leading industry conferences.

Using Customer Experience to Drive Revenue
9:45 - 10:45 a.m.
Speaker: Rachel Robertson, Innoviz
Customer Experience is one of the biggest differentiators in business today. Companies such as Apple, Google and Amazon have raised the bar on customer experience, and people are beginning to expect consistently excellent interactions throughout their customer journey. Smaller eCommerce disruptors are capitalizing on this fact by focusing more on customer experience than internal processes. To jump start innovations in customer experience, it is essential to understand the end-to-end customer journey across business silos and develop empathy for pain points along the way. Excellent customer experience creates and attracts loyal customers who become active company promoters. It also increases revenue by improving processes, reducing churn, and providing opportunities for cross selling.
A Case Study in the Implementation of AI
10:55 - 11:55 a.m.
Speakers: Marc Bloom, Lloyd’s Americas, Patrick Hayes, Lloyd's, Luca Scagliarini, Expert System
In examining the potential use of AI in bringing benefits to the US insurance market this session will discuss Lloyd's implementation of AI to streamline regulatory processes in Canada and other relevant implementations, including a focus on the benefits and lessons learned.

Exhibitor Tours
1:00 - 2:30 p.m.
Interested in an effective way to visit exhibitors? Organized tours to vendors specializing in your area of interest will be led by a Committee member. Tours will be offered on a first-come, first-served basis, so be sure to meet at the Exhibit Hall entrance on Monday at 1:00 p.m. for exclusive access to this year's exhibitors. No preregistration is required to participate.

Insurtech Lounge
2:30 - 5:00 p.m.

The Lounge will be available for meetings with attendees, exhibitors or to hang out and check email. 

Exhibit Hall
2:30 p.m. - 6:00 p.m.
Each year, the world's foremost insurance automation and technical companies exhibit at the conference. See what's new and talk with the experts on the latest products and services available to help you transform your business.

Welcome Reception

5:00 p.m. - 6:00 p.m.
Please join the Committee for Monday evening's Welcome Reception. Following the reception, dinner will be on your own. We invite you to sample the many outstanding restaurants in the area.

Tuesday, March 17

Insurtech Lounge
8:30 a.m. - 5:00 p.m.

The Lounge will be available for meetings with attendees, exhibitors or to hang out and check email. 

Exhibit Hall
8:30 a.m. - 5:00 p.m.

See what’s new and talk with the experts, our exhibitors, about the latest products and services available to help you transform your business.

Managing Projects
8:30 - 9:00 a.m.
Speaker: Kjell (KJ) Anderson, RigNet
With Agile and Scrum use in almost every major corporation, there are several key Scrum methods and techniques used in gathering and refining product backlogs. This session will introduce those tools as well as start discussion on how to forecast and report to upper management in an Agile Shop.

Deep Dive into Backlog Refinement / Upper Level Reporting 
9:15 - 10:15 a.m.
Speaker: Kjell (KJ) Anderson, RigNet
In this deep dive, Kjell will lead a closer look into the methods and techniques used in product backlog refinement and forecasting/reporting for upper management. We’ll also walk through examples of implementing these practices for a sample product.

Introduction to Data Analytics & Data Science; Frontier Perspectives
10:30 - 11:00 a.m.
Speaker: Mohammed Mostafa, Risk Placement Services
Introduction to the fields of data analytics and data science. What is the difference? Learn how to drive the framework from a frontier perspective.

Deep Dive into Dashboards: Applying Concepts to Enrich Data Culture
11:10 a.m. - 12:10 p.m.
Speakers: Crystal McQueen, Great American Risk Solutions, Mohammed Mostafa, Risk Placement Services, Jon Novak, Arthur J. Gallagher
Learn how to solve problems and make new discoveries with your data. Understand the value of implementing a data culture in your organization. Review the process from ideation, sketch/wireframes, feedback/refinement and final dashboards with live demos.

Exhibitor Showcases
1:30 - 5:15 p.m.
One of the unique features of the WSIA Insurtech Conference is the opportunity for exhibitors to demonstrate their products and services in an environment conducive to free-flowing discussions, while providing answers to your questions. Each participating exhibitor will have an opportunity to provide an overview of their product, discuss current issues and trends, and tailor additional discussions to the specific interests and concerns of you, the audience. Preregistration is not required to attend the Exhibitor Showcases.

Exhibitor and Sponsor Appreciation Reception
5:30 - 6:30 p.m.
You are encouraged to join the Committee as we show your support of WSIA Insurtech Conference vendors. This reception will be a valuable networking tool that you can’t afford to miss. Following the reception, dinner will be on your own. We invite you to sample the many outstanding restaurants in the area.  

Wednesday, March 18

Insurtech Lounge
7:00 a.m. - 12:00 p.m.
The Lounge will be available for meetings with attendees, exhibitors or to hang out and check email. 

The Future of Lloyd's 
8:00 - 8:45 a.m.
Speaker: Sarah Thacker, Lloyd’s
The first Future at Lloyd's Blueprint marks an exciting new chapter for Lloyd's. Hear more about this and other initiatives online here

CAT Modeling
9:00 - 9:45 a.m.

Speakers: Paul Eaton, AON
Spoiler: Warren Buffet says climate change isn’t a big deal for the reinsurance industry. Is the Oracle of Omaha onto something or past his prime? In this session we’ll explore the question of climate change and how it may (or may not) be affecting catastrophe losses, vendor models built to estimate the loss impact from those catastrophes, and ultimately the reinsurance industry.

Artificial Intelligence (AI) and Claims
9:45 - 10:30 a.m.

Speaker: Jacqueline Schaendorf, Insurance House
What is the role of AI in claims management? How can AI tools can reduce cycle time, help reduce fraud, improve efficiency and increase customer satisfaction leading to increased retention? Jacqueline Schaendorf will lead an informative session, including engaging discussion regarding the opportunity to transform the claims management process.

TED Talk: Telematics in P&C
10:40 - 11:00 a.m.
Speakers: Pankaj Parashar, Purple Ant
With the advent of IoT and AI, telematics allows P&C carriers to create strategies and opportunities to improve loss prevention. We will share and discuss how the technology has evolved in the last several years and why the future is bright for the adoption of this technology. We will also address concerns surrounding data privacy and regulations that are involved in the use of this technology.

TED Talk: Building a Culture of Innovation
11:00 a.m. - 11:20 p.m.
Speakers: Chuck Gomez, Novarica
What really qualifies as innovation in insurance? What does building a culture of innovation mean in the world of Insurance? What are the necessary conditions to enable true innovation? And how does the excess and surplus lines industry fosters a culture of innovation in insurance? Learn how you can be a part of the disruption evolution.

 Town Hall
11:30 a.m. - 12:00 p.m.
If you are interested in further exploring a session topic or are looking for something new at next year’s WSIA Insurtech Conference, join your peers for a lively discussion during this moderated open forum. Bring your questions and comments and be prepared for candid dialog on how the conference can better meet your needs.